Providing a tenancy management service means we do more than just bricks and mortar. We also aim to provide you with a high quality housing management service.

Our frontline staff are based throughout Wales, making us easily accessible. We provide advice and assistance on a wide range of issues including:

Rent accounts
We can help you with any problems you have paying your rent at an early stage to prevent further action being required.

Debt counselling and welfare benefit advice
We can offer advice on a number of available benefits and help you to manage your finances. We can also refer you to a number of agencies which offer help and support.

Resident participation
We are at the cutting edge of resident involvement, winning National Housing Awards for our work.

Transfer requests
If your circumstances change, we can offer advice and assistance regarding a transfer to a different property or area.

Anti Social Behaviour Unit
All residents have the right to live in a peaceful environment. We have established a dedicated Anti Social Behaviour Unit covering the whole of Wales to ensure anti social behaviour is dealt with effectively.

Community issues
We have specialist community development staff working alongside our housing and property services staff to help residents develop their communities.

Services to older people
We have specialist staff who ensure we provide services to meet the needs of older residents.